What I suffered today, really impelled me to let out all my view about the responsibilities and obligations of the administrators in universities.
Since getting up early this morning, I felt so uncomfortable for some physical reason, however I still needed to go to some places far away, for certifications and financial problems. Cause hearing about the style of teachers working at the grade-management office in the graduate school, I did not want to go through that. Even on the way to the graduate school, my roommate told me that though I wished to get all things done in this morning, the key point was of the attitude and the efficiency of the administrators not me. It turned out such view was so wise. While I arriving at the office, an middle age woman just watched her screen talking on line. After I told her my intention, she just said we just did those things in the afternoon of Monday and Tuesday. However, the day before, my classmate did the same thing on Wednesday. I begged her to give my reason that today was the deadline of application, so urgently. She just threw one sentence - " I am busy and read the notice on the door." On the time I did so, I listened that she received a phone which is generally about a lady, who might be her friend or family, having financial problems. I felt so angry about it.
Then I came to the next destination - financial department. There are lots of offices there. After asking several people, finally, I found the right small one within three people. One was reading newspaper; one was chatting on line with QQ; The last one hided on the back of the insulation-wall. Politely I asked one woman, she just nodded to the other woman. I turned to the other one asking the same question again. She just said "you don't get the whole things", and go on reading paper. Then the man at the back calling there. He told me what should be included in the "whole things". He told me that though I had got all things needed, according to the policy, he just can give one certification. However if it really referring to the government policy, he can give me two certifications. The more I argued with him, the more impatient he became. On the thought that I had no enough things, I went home sadly.
My supervisor, who graduated from Stanford University, said that the most difference of the the universities abroad and home is that the responsibilities and obligations of the administrators. In USA professors and students are the center of all kinds of relationships, and the administrators should do their best to help students to put all their efforts on study, not other staffs of living and professor on research and teaching, not unnecessary and overelaborate formalities. What I see in China, so common is office-politics, special feature of Chinese policy which means people intrigue against or pass the buck to each other. We always blame lack of first class university in China, for experiment equipment, academic environment, or academic corruption. To some extent, the administrators should bear responsibilities for it. Students should pay much time on various procedures from this office to the other, from this building to the other, from this campus to the other. Professors need to apply for new lab or facilities to do research and spend plenty of time on various conferences discussing nothing but policies. In such case, how could they focus on research?
Looking forward for the revolution of administrators system, not only for students, but also for the efficiency of universities.
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